Financial Services - Most Frequently Asked Questions

You may go to the Housing Cashier (Edens Hall first floor), or simply call the Housing Cashier at (360) 650-3744.

You may go to the University Cashier Office (Old Main 245), or to the Housing Cashier (Edens Hall first floor), fill out a refund slip, and the money you lost will be refunded.

Due to the Family Education Rights and Privacy Act (FERPA) of 1974, WWU requires the permission of the student prior to the release of any account information to another party. (e.g. parents) besides the student. For instructions on how to fill out an Information Release form, how to setup an Authorized Payer, or how to set up another party as the secondary recipient of your monthly e-billing, please access http://www.wwu.edu and click on the "Pay Tuition, Housing & Fees" icon. Then click on the "VIEW/PRINT/PAY Account Online" and log into Web4U. This will provide you with the necessary directions you will need in order to complete the process of setting up a secondary party for receiving your monthly e-billing. You may also call the Student Accounts Office at (360) 650-2865 if you have additional questions.

You may fill out a University Residences Appeals Petition and submit it to the University Residences Appeals Committee. We suggest that you go ahead and pay the charge so that it will not sit on the account and accumulate late fees. If the appeal is granted, the original charge will be removed. If payment of the charge has been made, a refund will be processed. If no payment has been made and the charge has accumulated late fees, the original charge will be removed, however, the late fees will still be owing on the account.

The Security Deposit refund will first apply to any outstanding charges listed on your student account. The remaining credit will be sent to you in the form of a refund check. The check will be mailed to your forwarding local mailing address or to the permanent address if there is no forwarding local address.

If you are leaving prior to the end of the academic year:
If there is a credit amount remaining on the account after any outstanding charges have been paid (e.g. prorated room/meal charges, contract breakage free, etc) and there are no future charges on your account, to receive your deposit you may contact the Student Accounts Office in Old Main 360, or call 360-650-2865 to request a refund check be mailed to you at that time. If you do not specifically request the refund from Student Accounts, then a refund check will be mailed to your local mailing address (or permanent address if you do not have a current local address in effect) at the end of the academic quarter.

If you are leaving at the end of the academic year:
If you have completed proper checkout procedures and returned your keys, once your checkout papers are received from your RD by the Assignments Office, your Security Deposit will be released and it will apply to any outstanding charges on your student account. If there are no charges for it to apply, you will receive a refund check within 3-5 weeks, from the date of checkout, at your local mailing address (the address you give when you go through housing checkout). If you have no forwarding local mailing address on file, it will be sent to your permanent address.